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|a Zeithaml, Valarie
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0 |
|a Services Marketing: Integrating Customer Focus Across the Firm
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|a NewDelhi :
|b TATA McGraw-Hill Publishing Company Ltd.,
|c 2008
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| 300 |
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|a 743p.
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| 650 |
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|a Service Recovery-- Pricing of Services-- Echannels
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|a Others
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