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  1. 1
    24 brand mantras: finding a place in the minds and hearts of consumers/
    by Jagdeep Kapoor
    Published 2009
    “...Response Books...”
    Get full text
    Printed Book
  2. 2
    Managing quality: a practical guide to customer satisfaction /
    by Murthy, D B N
    Published 1999
    “...Response Books ,...”
    Printed Book
  3. 3
    Customer driven services management /
    by Bakachandran , S .
    Published 2004
    “...Response Books ,...”
    Printed Book
  4. 4
    Creating customer delight: the how and why of CRM /
    by Seth, Rakesh .
    Published 1999
    “...Response Books ,...”
    Printed Book
  5. 5
    Understanding the consumer /
    by Szmigin, Isabelle .
    Published 1998
    “...Response Books ,...”
    Printed Book
  6. 6
    Customer value investment
    by Mahajan, Gautam
    Published 2008
    “...Response Books Sage Publications...”
    Printed Book
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