The loyalty effect the hidden force behind growth, profits, and lasting value

Bibliographic Details
Main Author: Reichheld, Frederick F.
Other Authors: Teal, Thomas
Format: Printed Book
Language:English
Published: Boston, Mass. : Harvard Business School Press, 2001
Subjects:
Customer Relations > Consumer Satisfaction > Job Satisfaction > Labor Productivitty > Loyalty > Value addition

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Holdings details from SMS
Call Number: 658.4 REI
658.4 REI;1
658.4 REI;2
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